Technical Support
We provide professional and personal service through our complete technical support system. All your technical inquiries will receive a quick response. A specialized and experienced support team will answer your call, assess the problem, and provide a pertinent solution for your particular situation. We offer both “Standard Support” during business hours and “After Hours Technical Assistance” for 24/7 service.
Standard Support (FREE):
Monday to Friday 7:00 AM to 8:00 PM (EST)
Phone: 418-867-8884 Fax: 418-862-6642
E-mail: service@ptcustomercare.com
After Hours Technical Assistance:
If your operations are 24/7, we recommend our corresponding After Hours Technical Assistance which gives you access to our support team outside business hours, and during weekends and holidays.
Options
- Free for customers with a Diamond or Platinum Preventive Maintenance (PM) Agreement
- Pay per call outside standard hours
- Monthly 24/7 contract
- Annual 24/7 contract