Tips

Remain in close contact with us. Our certified service representatives will keep you updated on the latest R&D developments and will keep your operators trained for optimal performance.

Always keep a minimum of spare parts on your shelves. Critical parts should be kept on site for quick replacement, which minimizes downtime.

Keep your operators well trained on the equipment. Our service representatives will help your personnel troubleshoot and fine-tune your equipment.

Take the time to visit ptcustomercare.com every month to make sure you are aware of the special offers and news.

Technical Support

We provide professional and personal service through our complete technical support system. All your technical inquiries will receive a quick response. A specialized and experienced support team will answer your call, assess the problem, and provide a pertinent solution for your particular situation. We offer both “Standard Support” during business hours and “After Hours Technical Assistance” for 24/7 service.

Standard Support (FREE):

Monday to Friday 8:00 AM to 5:00 PM (ET)
Phone: 418-867-8884
Fax: 418-862-6642
E-mail: service@ptcustomercare.com

After Hours Technical Assistance:

If your operations are 24/7, we recommend our corresponding After Hours Technical Assistance which gives you access to our support team outside business hours, and during weekends and holidays.

Technical Support

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